Returns & Refund Policy
Return and Refund Policy
At Retractable-fly-screens.com.au, we strive to ensure you are completely satisfied with your purchase. Please review our standardized return guidelines below:
1. Change of Mind Returns
We offer a 7-day return window (refund, exchange, or store credit) starting from the date of delivery or collection. Please note the following conditions:
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Restocking Fee: A 10% restocking fee applies to all change-of-mind returns.
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Shipping Costs: The customer is responsible for all return postage and freight costs.
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Original Condition: Items must be returned in original, undamaged packaging and must be in a 100% resalable condition.
2. Custom "Cut-to-Size" Products
Any screens modified or cut to size by Retractable-fly-screens.com.au are strictly non-refundable.
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Exception: Returns are only accepted if the product was cut incorrectly by our team relative to your provided specifications.
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Measurement Responsibility: It is the customer's sole responsibility to provide accurate measurements to ensure proper fit and functionality.
3. Usage and Modifications
To be eligible for a return, goods must be in their original state. Retractable-fly-screens.com.au will not accept returns, refunds, or exchanges if:
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The product has been drilled into, altered, or modified by the customer.
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Installation has been attempted or completed.
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The product shows signs of wear, damage, or defects incurred while in the customer's possession.
Important: Please inspect all goods thoroughly for defects or damage prior to installation. Once installation begins, the product is no longer eligible for return.
4. Non-Refundable Fees
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Delivery Fees: Shipping and delivery charges are non-refundable once the service has been fulfilled (i.e., the goods have been delivered to your address).
5. Order Cancellation
Retractable-fly-screens.com.au reserves the right to cancel any order at our discretion. In the event of a cancellation:
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The customer will be notified promptly.
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A full refund of any payments made will be processed immediately.
Summary Table
| Return Reason | Eligibility Period | Fees / Conditions |
| Change of Mind | 7 Days | 10% Restocking Fee + Return Postage |
| Custom Cut Screens | Non-Refundable | Unless error made by factory |
| Installed/Modified | Ineligible | Items must be in original condition |
| Damaged on Arrival | Before Installation | Must report prior to any assembly |
