Installation Policy

At Retract Screens, our mission is to provide high-quality, factory-direct custom products at industry-leading prices. To maintain these competitive rates, please note that installation services are not included in the purchase price.

Please review our installation guidelines and terms below:

1. Factory-Direct Pricing & Self-Installation

As a specialized online custom-order platform, our products are designed with the DIY-savvy customer in mind.

• Self-Installation: Customers are encouraged to install their screens using our comprehensive Installation Guides available on our website.

• Product Understanding: It is the customer’s responsibility to fully understand the product specifications and installation requirements before purchasing.

2. Professional Installation Options

If you prefer professional assistance rather than a DIY approach, you have the following options:

• Third-Party Installers: You may hire an independent handyman or carpenter to complete the work.

• Installer Directory: For your convenience, Retract Screens provides a directory of third-party installation companies across most regions.

• Direct Inquiry: You are welcome to contact us for recommendations regarding installation services in your local area.

3. Service Limitations & Liability

Please be advised of the following regarding third-party installations:

• Contractual Agreement: Any agreement for installation is strictly between the customer and the third-party installer. Retract Screens is not liable for the conduct, workmanship, or pricing of external contractors.

• Warranty Exclusions: Our product warranty covers manufacturing defects only. We do not offer a "Labor Warranty," and we are not responsible for damage caused by incorrect installation, misuse, or modifications made by the customer or a third-party technician.

• Call-Out Fees: Since we do not provide in-house installation, any requests for on-site technical assessments may be subject to a call-out fee or referred back to your original installer.

4. Pre-Installation Inspection

Important: Regardless of who performs the installation, you must inspect your custom screens for any defects or transit damage before mounting or drilling begins. Retract Screens cannot accept returns or provide refunds once a product has been installed or modified.

Installation Support Summary