Sliding & Pull Across Roller Insect Screens for Windows

Important Ordering Notes & Measurement Guidance

When finalizing your custom order specifications, please verify your preferred installation position and hardware configuration:

• Installation Position: Clearly specify whether your retractable screen system will be installed on the Interior (inside the door/window frame) or the Exterior (outside the door/window frame).
• Handle & Lock Orientation: For single-entry doors and single-hung/casement windows, please indicate your preferred operational direction. Specify whether the screen housing handle and locking mechanism should be positioned on the Left-Hand Side or the Right-Hand Side of the frame when looking directly at the installation area.

If you are uncertain about taking these dimensions or determining the correct orientation, we are here to help! Please connect with us instantly via our On-screen Live Chat or email your structural photos directly to our technical support team at info@retractscreens.com.au. Our team will guide you step-by-step through the process. For our full, step-by-step technical documentation, please visit our comprehensive measurement tutorial here: Measuring for Retractable Screens.

Professional Maintenance and Cleaning Guide for Retractable Screens

To ensure the longevity, smooth operation, and pristine appearance of your premium retractable screen system, implementing a routine maintenance and cleaning schedule is highly recommended. Because these engineering systems rely on precise spring tension and low-friction track movement, keeping the mechanical components free of debris is essential to maintaining your warranty and maximizing product life.

1. Routine Track Maintenance and Lubrication

The top and bottom guide tracks are the most critical components for effortless operation. Over time, outdoor debris, dust, pet hair, and airborne particles can accumulate within the lower channel, causing friction or binding.

• Cleaning: Periodically vacuum the tracks using a soft brush attachment to clear out loose dirt and grit. Wipe the interior profiles with a damp microfiber cloth to remove residual grime.
• Lubrication: Once or twice a year, apply a light layer of high-quality dry silicone spray directly into the tracks. Crucial Note: Never use heavy wet lubricants, WD-40, or petroleum-based oils, as these will attract dirt, gum up the internal mechanisms, and permanently damage the screen components.

2. Mesh Fabric Preservation and Cleaning

Our high-tensile screen mesh is engineered to withstand environmental exposure, but seasonal cleaning preserves optimal visibility and airflow.

• Cleaning Procedure: Fully extend the screen and secure it in place. Gently wash the mesh surface using a soft-bristle brush or a clean microfiber cloth dipped in a mixture of lukewarm water and a mild, non-abrasive dish soap. Avoid harsh chemical detergents or bleach, which can degrade the protective UV coating on the mesh.
• Rinsing: Lightly spray the mesh with a garden hose using low pressure (never use a high-pressure power washer, as this can warp or dislodge the fabric from its tracks). Allow the mesh to dry completely in the open air before retracting it back into the protective aluminum housing to prevent mold or mildew growth.

3. Environmental Operational Practices

Retractable screens are specifically designed for insect protection, ventilation, and solar shading; they are not intended to serve as rigid barriers against severe weather. During periods of high winds, heavy rain, or winter storms, it is best practice to keep the screens fully retracted inside their protective housings. This simple habit shields the mesh fabric and operational components from unnecessary structural stress, ensuring your system operates flawlessly for years to come.

Estimated delivery: Custom products currently require approximately 5 to 7 weeks for production, quality checks and dispatch.

Shipping: Options and any applicable charges are shown at checkout. See the Shipping Policy.

Returns: Custom cut-to-size products have specific return restrictions. Inspect all items before installation and review the Returns & Refund Policy.

Need help? Email info@retractscreens.com.au.